TRoy, a good friend and ex-colleague of mine, presented at Microsoft Global Escalation Conference 2009 about how programmers can help improve driver diagnostics and "support support" when hard to reproduce problems are reported and all you have is a memory dump. He shows several techniques complete with short examples of each and how each technique helped solve a real-life case. Here it is.

<a href="http://video.msn.com/?mkt=en-US&playlist=videoByUuids:uuids:bad87456-b323-433c-ad99-5ccb7be62e56&showPlaylist=true&from=msnvideo" target="_new" title="GEC: Supporting Support">Video: GEC: Supporting Support</a>

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